Frontline Counsellor – Awake Overnight – full-time position

Internal & External Posting
Frontline Counsellor – Awake Overnight – Full-time

Original Posting Date: January 9th, 2023 Closing Date: February 10, 2023
Wage: $22.00

DRHP is seeking to fill one (1) Full-time Contract Frontline Counsellor position to perform Awake Overnight shifts. The Awake Overnight Counsellor will work with women and their children who have experienced trauma and are striving to live a life free from violence. DRHP is looking for committed individuals to work awake overnights, as well as evenings and weekends. The successful candidate must enjoy working with a multifaceted team and have strong individual work ethic to support women and their children along their healing journey.

Mandatory Requirements
– Completion of a Post-Secondary Degree/Diploma in Social Work with emphasis on Intersectional Feminist, Anti-Racism, Anti-Oppression Framework
–  3 – 5 years of group and individual counselling or crisis support work
–  Understand the impact of domestic violence on women and their children
–  Awareness of the systemic barriers that hinder women
–  Excellent written and verbal communication skills
–  Facilitate conflicts with proven diligence to resolution that works in the best interest of the parties involved
–  Valid First Aid and CPR certificate
–  Highly-demonstrated knowledge of trauma-informed practices, harm reduction, and anti-oppression framework
–  Possess a wealth of knowledge of community agencies and organizations to support women’s action plans
–  Apply and maintain strict confidentiality of all agency and client information

Support Services
–  Support women and children to adjust to Centre’s routines and guidelines
–  Deliver case management support and crisis intervention to women and their children
–  Conduct intake interviews and assessments over the phone for admission
–  Provide woman and children with relevant information, education, counselling, and support
–  Develop case plans in conjunction with the client and other staff
–  Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
–  Able to analyze complex situations and provide quality solutions
–  Work well independently with minimal supervision
–  Demonstrate willingness to be flexible and adaptable to changing priorities
–  Must be able to remain impartial and non-judgmental while executing your work
–  Support women’s goals, choices and options, and provide guidance as necessary
–  Provide tele-counselling to women who are in crisis
–  Willingness to work shift work/flexible hours
–  Willingness to learn new skills and adapt to a changing environment
–  Organize regular meetings with residents, individually or in groups, to discuss communal living and other concerns, feedback or updates
–  Deal effectively with emergencies and safety concerns, and apply First Aid \ CPR requirements as needed

–  Assume responsibility for the Centre and its residents in the absence of other staff and Program Director
–  Knowledge of Windows-based computer software
–  Maintain accurate, appropriate records for clients and household needs
–  Complete all household and shift duties as assigned
–  Discharge documentation must be completed on overnight and weekend shifts
–  Residential and office areas must be maintained to a high standard of cleanliness and safety
–  For intake purposes, bedrooms must be prepared, cleaned and ready upon intake and discharge
–  Assign rooms to new clients, and attend to immediate needs
–  Notify Building Manager of maintenance or repairs and safety issues for building, appliances, and all other equipment and facilities pertinent to DRHP and agency operations
–  Ensure proper disposal of garbage & recycling, as well as perform maintenance work & household management tasks

General Activities
–  Exceptional organizational skills
–  Communicate program concerns directly to Program Director
–  Perform 2 room checks during shift
–  Partake in staff and team meetings, committees, training, and other educational activities
–  Ensure breakfast is prepared and served for women and children
–  Complete monthly PNA stats

–  Use appropriate judgment in difficult or emergency situations, and good use of the on-call management system
–  Actively participate in regular supervision sessions with the Program Director
–  Communicate concerns, issues, and problems affecting job performance and program quality to the Program Director
–  Deal effectively with job-related stress, including accessing need for time off and/or professional development
–  Assist with orienting and training new staff, volunteers, students, and contract workers
–  Perform other duties as requested by the Program Director

Health and Safety
–  Work in compliance with the OHSA & apply all health & safety policy & procedures
–  Take reasonable precautions to ensure the health and safety of everyone who may be at risk
–  Identify and correct issues that can be addressed immediately
–  Cooperate with the Joint Health and Safety Committee, and assist inspectors in carrying out their duties
–  Elect JHSC representatives
–  Participate in hazard analysis
–  Report to Building Manager anything that is likely to be unsafe or hazardous to health & safety of staff or anyone else, and any contravention of the Acts and Regulations
–  Report every accident, injury, illness, or other incident arising in the course of, or in connection with work, that has caused injury to staff or another person
–  Participate in health and safety orientation, education, and training

Note: We are a 24-hour facility in operation Mondays through to Sundays, including statutory holidays.

Due to the covid-19 pandemic along with Ministry mandate, all staff must provide proof of double vaccination prior to employment. Currently valid First Aid\CPR certification and police reference check are required prior to the start of employment.

DRHP welcomes applications from women of all races, religions, ethnic origins and sexual orientations. All interested candidates, please submit your resume and cover letter to: .

DRHP is unionized through OPSEU.