Job Posting: Part-time Awake Overnight Frontline Counsellor

Internal & External Posting

Part-time Awake Overnight Frontline Counsellor

Posting Date: June 6, 2024                                                  Closing Date: July 4, 2024

Wage:  $22.00

DRHP is seeking to fill one (1) Part-time Frontline Counsellor position to perform Awake Overnight shifts. The Awake Overnight Counsellors will work with women and their children who have experienced trauma and are striving to live a life free from violence.  DRHP is looking for committed individuals to work awake overnights, during the week and weekends. The successful candidate must enjoy working with a multifaceted team and have strong individual work ethic to support women and their children along their healing journey.

Mandatory Requirements

  • Completion of a Post-Secondary Degree/Diploma in Social Work with emphasis in Intersectional Feminist, Anti-Racism, Anti-Oppression Frameworks
  • 3 – 5 years of group and individual counselling or crisis support work
  • Understands the impact of domestic violence on women and their children
  • Aware of the systemic barriers that hinder women
  • Excellent written and verbal communication skills
  • Facilitates conflicts with proven diligence to resolution that works in the best interest of the parties involved
  • Valid First-Aid and CPR certificate
  • Highly demonstrated knowledge of Trauma-informed practices; harm reduction and Anti-Oppression Framework
  • Possess a wealth of knowledge of community agencies and organizations to support women’s action plans
  • Applies strict confidentiality of all agency information


  • Supports women and children to adjust to the Centre’s routines and guidelines
  • Delivers case management support and crisis interventions to women and their children
  • Conducts intake interviews and assessments over the phone for admission
  • Provides woman and children with relevant information, education, counseling, and support
  • Develops case plans in conjunction with the client and other staff members
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
  • Able to analyze complex situations and provide quality solutions
  • Works well independently with minimal supervision
  • Demonstrates willingness to be flexible and adaptable to changing priorities
  • Must be able to remain impartial and non-judgmental while executing your work
  • Supports women’s goals, choices and options and provide guidance as necessary
  • Provides tele-counselling to women who are in crisis
  • Willingness to work shift work/flexible hours
  • Willingness to learn new skills and adapt to a changing environment
  • Organizes regular meetings with residents, individually or in groups, to discuss communal living and other concerns, feedback or updates
  • Deals effectively with emergencies and safety concerns, and apply First-Aid \ CPR requirements as needed


  • Assumes responsibility for the Centre and its residents in the absence of other staff and Program Director
  • Knowledge of Windows-based computer software
  • Maintains accurate, appropriate records for clients and household needs
  • Completes all household and shift duties as assigned
  • Ensures discharge documentation is completed on overnights and weekend shifts
  • Residential and office areas must be maintained to a high standard of cleanliness and safety
  • For intake purposes, bedrooms must be prepared, cleaned and ready upon intake and discharge
  • Assigns rooms to new clients, and provides for immediate needs
  • Notifies Building Manager of maintenance or repairs and safety issues for building, appliances, and all other equipment and facilities pertinent to DRHP and agency operations
  • Ensures proper disposal of garbage & recycling, as well as maintenance work & household management tasks

General Activities

  • Exceptional organizational skills
  • Communicates program concerns directly to Program Director
  • Performs 2 room checks during shift
  • Partakes in staff and team meetings, committees, training, and other educational activities
  • Ensures breakfast is prepared and served for women and children
  • Completes monthly PNA stats


  • Uses appropriate judgment in difficult or emergency situations, and good use of the on-call management system
  • Actively participates in regular supervision sessions with Program Director
  • Communicates concerns, issues, and problems affecting job performance and program quality to the Program Director
  • Deals effectively with job-related stress, including accessing need for time off and/or professional development
  • Assists with orienting and training new staff members, volunteers, students, and contract workers
  • Performs other duties as requested by the Program Director

Health and Safety

  • Works in compliance with the OHSA & applies all health & safety policy & procedures
  • Takes reasonable precautions to ensure the health and safety of everyone who may be at risk
  • Identifies and corrects issues that can be addressed immediately
  • Cooperates with the Joint Health and Safety Committee, and assists inspectors in carrying out their duties
  • Elects JHSC representatives
  • Participates in hazard analysis
  • Reports to Building Manager anything that is likely to be unsafe or hazardous to health & safety of staff or anyone else, and any contravention of the Act or Regulations
  • Reports every accident, injury, illness, or other occurrence arising in the course of, or in connection with work, that has caused injury to staff members, resident, or another person
  • Participates in health and safety orientation, education, and training

Note:  A current First-Aid\CPR and Police Reference Check are required prior to the start of employment.

DRHP welcomes applicants from women of all races, religions, ethnic origins and sexual orientations.

All interested candidates, please submit your resume and cover letter to the attention of:

DRHP is unionized through OPSEU.